Shipping policy
KZNSA Gallery (the KwaZulu-Natal Society of Arts) sends works from our online shop to addresses in South Africa. You can also collect your order from the gallery in Glenwood, Durban. This page sets out what delivery costs, how we pack your order and what to do if something arrives damaged.
Where we deliver
We deliver within South Africa only. We cannot ship to addresses outside South Africa at present. If you live abroad and are interested in a work, email us at online@kznsagallery.co.za and we will tell you what we can do.
Delivery rates
Checkout calculates the delivery cost from your delivery address and the total weight of your order. Rates are in South African rand and include VAT.
| Delivery area | Order weight | Rate (VAT included) |
|---|---|---|
| Main urban areas | Up to 10 kg | R90.00 to R120.00, depending on weight |
| Outlying areas | Up to 5 kg | R120.00 |
| Outlying areas | 5 kg to 10 kg | R120.00 to R210.00, depending on the item |
Our courier partner sets whether your address is a main urban area or an outlying area. Checkout shows the rate for your address before you pay.
Large, heavy or fragile works. Our standard rates cover orders up to 10 kg. If your order weighs more, or includes a large, framed or especially fragile work, we will contact you to arrange delivery and agree any additional cost with you before dispatch.
Collecting from the gallery
You can choose collection at checkout and pick up your order from:
KZNSA Gallery
166 Bulwer Road, Glenwood, Durban, 4001
Collection is free of charge. Once your order is ready we will email you. Please bring your order number and collect during our opening hours: Tuesday to Friday 09:00–17:00, Saturday 09:00–16:00 and Sunday 09:00–15:00 (closed on Mondays).
When your order will arrive
- Delivery time: orders are delivered within 3 days of purchase. The exact time depends on your location.
- Festive season and public holidays: delivery takes longer at these times.
These are estimates, not guarantees. If we expect a delay with your order, we will tell you.
When your order is dispatched we will send a shipping confirmation by email, with tracking details where the courier provides them. Checkout asks for a phone number so the courier can contact you about delivery.
How we pack your order
Most of what we sell is handmade, and many pieces are one of a kind. We pack each order by hand to protect it in transit.
Please keep the packaging until you have unpacked and checked your order. If you need to return an item, the courier can refuse to collect a product that is not properly packed for transport.
If your order arrives damaged
Please check your order as soon as it arrives.
- Tell us within 48 hours of delivery. Email online@kznsagallery.co.za with your order number. If you can, attach photographs of the item and of the packaging, inside and out.
- Keep the item and all the packaging. Please do not throw anything away until we have dealt with your claim.
- We collect it at no charge. We will arrange for the item to be collected from you.
- We put it right. After we have inspected the item and validated the return, you can choose whether we repair or replace it (where that is possible) or credit your account with the purchase price. You can also ask for a refund instead. We normally handle credits and refunds within 8 days of logging the return, and a refund can take 1–4 working days to reach your account. Repairs and replacements can take longer, depending on availability.
The same steps apply if an item is damaged when you collect it from the gallery. For returns of unwanted, incorrect or defective items, please read our Return and refund policy.
Questions
For questions about delivery or an order, email online@kznsagallery.co.za or call 031 217 7705 (+27 31 217 7705).